Shipping & Payment

SHIPPING

Timeframe

Please allow 3 to 5 days for us to prepare and ship your order.

We use DHL and PostNL of the Netherlands for worldwide shipping.

  • Netherlands: 1 to 3 days from shipping date
  • Europe: 5 to 10 days from shipping date
  • Outside Europe: approximately 14 business days

All shipments worldwide include track and trace in your order.

Cost

Shipping cost is separate and will be added to your total purchase. Local shipping cost is €5.90 and €15.00 for international. You may view the shipping cost by clicking on the ‘calculate shipping’ link on the Cart page.  Free delivery promocode HAARLEMFREE only applies within Haarlem, Noord Holland. In the event the promocode was used outside the mentioned location, a separate shipping invoice will be sent to you via email. 

For international orders, please understand that as sellers we are not responsible for any customs duty or tax charged by your government on imported goods into your country, if applicable.

PAYMENT

All prices mentioned on our website are Netherlands 21% VAT inclusive.

We accept payment via iDeal, credit card, PayPal account and bank transfer, using any currency. The checkout page optionally offers a sign-in with PayPal should you wish to use another payment method you have previously setup; otherwise, you may continue without sign-in during the PayPal credit card screen.

Return

When for any reason you are not completely happy with your purchase, you can return the item unused and in original packaging within 14 days after delivery. Please send us an email so we will know when to expect the package. The shipping costs for the return of the package will be yours. We will issue a refund as soon as we have received your package. Please note refund is not possible after the 14 day grace period expired.

Need more information?

Feel free to drop us a line at any time if you have questions.

Our email address is hello [at] balconystudio [dot] com